Terms & Conditions

Last Updated: January 2025

Welcome to Luxe Handmade Copper! By accessing and using our website, www.luxehandmadecopper.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using the Site or making any purchases. If you do not agree with any part of these terms, please refrain from using the Site.

1. General Information

Luxe Handmade Copper is a Moroccan-based online retailer specializing in hand-crafted copper lamps, including dome lamps, wall lamps, and Moroccan traditional lamps. We also offer other copper-based products that complement our primary range of lamps. By browsing or purchasing from our Site, you agree to comply with these Terms and Conditions, which may be updated from time to time.

2. Products and Availability

• Product Descriptions: We strive to provide accurate and detailed descriptions of all products available on our Site. However, Luxe Handmade Copper does not guarantee that the product descriptions, images, or content are free from errors or completely accurate.
• Product Availability: All products offered on the Site are subject to availability. Luxe Handmade Copper reserves the right to modify, discontinue, or limit the availability of any product at its discretion.
• Customization: Some products may be customizable. If customization options are available, details will be specified on the respective product page.

3. Orders and Payments

• Placing an Order: To place an order, you must provide accurate personal and payment information. By placing an order, you are making an offer to purchase the products in your cart at the listed price, subject to availability.
• Order Confirmation: After placing your order, you will receive an email confirming the details of your purchase. This does not signify our acceptance of your order. Acceptance occurs when we process and ship your order.
• Pricing: All prices listed on the Site are in Moroccan Dirhams (MAD) or USD (as specified) and include applicable taxes unless otherwise stated. Shipping costs are additional and will be calculated during checkout.
• Payment Methods: We accept payments via credit cards, PayPal, and other payment methods specified on the checkout page. By submitting your payment, you confirm that you are authorized to use the payment method provided.

4. Shipping and Delivery

• Shipping Locations: Luxe Handmade Copper ships to various international locations. You will be able to select your shipping country at checkout to see available options.
• Processing Time: Orders are typically processed within 1–3 business days. Delivery times vary depending on the destination and shipping method chosen at checkout.
• Shipping Costs: Shipping fees will be calculated at checkout based on your location and the size/weight of your order.
• Customs Duties and Taxes: International customers may be subject to additional customs duties or taxes, which are the responsibility of the buyer. Luxe Handmade Copper is not responsible for any customs delays or fees incurred during international shipping.

5. Returns and Refunds

• Return Policy: We accept returns within 14 days of receiving your order, provided the item is unused and in its original packaging. Custom orders are non-refundable.
• Defective or Damaged Items: If your product arrives damaged or defective, please contact us within 7 days of receiving the product to initiate a return or exchange.
• Refund Process: Once we receive the returned item and verify its condition, we will process a refund to the original payment method, excluding shipping fees.

6. User Accounts

• Account Creation: To place orders or track your purchases, you may create a user account. By doing so, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account login information.
• Account Security: You agree to notify us immediately if you suspect any unauthorized use of your account.

7. Intellectual Property

• Content Ownership: All content on this Site, including text, images, logos, and product designs, are the property of Luxe Handmade Copper or our licensors and are protected by copyright and intellectual property laws.
• Usage Rights: You may not reproduce, distribute, or modify any content from the Site without the prior written consent of Luxe Handmade Copper.

8. Privacy Policy

Luxe Handmade Copper respects your privacy. Our Privacy Policy governs how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.

9. Limitations of Liability

• Indemnification: You agree to indemnify and hold harmless Luxe Handmade Copper, its officers, employees, and affiliates from any claim, loss, or damage arising from your use of the Site or any breach of these Terms and Conditions.
• Limitation of Liability: Luxe Handmade Copper is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Site or products purchased from the Site, even if we have been advised of the possibility of such damages.

10. Governing Law and Dispute Resolution

• Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Morocco.
• Dispute Resolution: Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration in Morocco. By using the Site, you agree to resolve disputes through arbitration rather than in court.

11. Changes to Terms and Conditions

Luxe Handmade Copper reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Continued use of the Site after any changes constitutes acceptance of those changes.

12. Contact Information

For any questions or concerns regarding these Terms and Conditions or any other aspect of the Site, please contact us at:

Luxe Handmade Copper
Email: contact@luxehandmadecopper.com
Website: www.luxehandmadecopper.com/contact