Shipping Policy

Last Updated: January 2025

At Luxe Handmade Copper, we are proud to offer worldwide shipping for our hand-crafted copper lamps and products. We strive to provide our customers with the best possible shipping experience, ensuring your order reaches you safely and efficiently. Below is an outline of our shipping policy. Please note that some details may vary depending on your location and the products you order.

1. Shipping Locations

We ship to most countries worldwide, including but not limited to:

• Morocco
• United States
• Canada
• European Union (EU)
• United Kingdom
• Middle East
• Australia
• Asia
• Other international destinations

During checkout, you will be able to select your country to view available shipping options.

2. Processing Time

• Order Processing: Orders are typically processed within 1–3 business days after payment is received. This includes order verification, quality checks, and packaging.
• Order Confirmation: Once your order has been processed, you will receive an email confirmation with tracking information (if available).
• Custom Orders: If you have placed a custom order, please note that processing times may be longer due to the unique nature of these items.

3. Shipping Methods & Delivery Times

We offer various shipping methods to meet the needs of our customers. The exact options available to you will depend on your location and the size/weight of your order. Estimated delivery times for each shipping method will be displayed at checkout.

• Standard Shipping: Delivery typically takes 7–14 business days depending on the destination.
• Express Shipping: For faster delivery, we offer express shipping with an estimated delivery time of 3–7 business days.
• International Shipping: Delivery times for international shipments can vary, typically ranging from 10–30 business days based on the destination.

Please note that shipping times are estimates and can be affected by factors such as customs processing, weather conditions, and other unforeseen delays.

4. Shipping Costs

• Shipping Fees: Shipping costs are calculated at checkout based on your location and the size/weight of your order.
• Free Shipping: Occasionally, we may offer free shipping promotions on certain orders or for customers in specific locations. Please check our website for any current offers.

5. Customs Duties and Taxes

• International Orders: For customers outside of Morocco, please note that your order may be subject to customs duties, import taxes, and handling fees based on your country’s regulations.
• Customs Processing: These charges are beyond our control and are the responsibility of the customer. Please check with your local customs office for more information on potential charges before placing an order.
• Delays Due to Customs: Please be aware that customs procedures may cause delays in delivery. Luxe Handmade Copper is not responsible for any delays, fees, or issues related to customs.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number (if applicable) via email. You can use this tracking number to monitor the status of your shipment. Please note that tracking information may take a few hours to update after the package has been dispatched.

7. Address Accuracy

Please ensure that all shipping information provided at checkout is accurate and complete. Luxe Handmade Copper is not responsible for delays or lost packages caused by incorrect or incomplete address details.

• Incorrect Address: If a package is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.
• Address Changes: If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible. We will do our best to accommodate changes before the order is dispatched.

8. Lost or Damaged Shipments

While we make every effort to ensure that your items arrive safely and on time, we understand that occasionally issues can arise during shipping. If your order is lost or damaged in transit, please contact us within 7 days of receiving your shipment (or expected delivery date) for assistance.

• Damaged Goods: If your product arrives damaged, please send us a photo of the damaged item(s) along with your order number. We will work with you to resolve the issue by offering a replacement or refund (depending on the situation).
• Lost Packages: If your package is marked as “delivered” but you have not received it, please contact the shipping carrier first to inquire about the delivery. If the package cannot be located, please contact us for further assistance.

9. Return Shipping

• Return Shipping Costs: If you need to return an item, the customer is responsible for return shipping costs unless the item is damaged or defective.
• Return Processing: Returns should be made within 14 days of receiving your order. Please refer to our Return Policy for more details on how to initiate a return.

10. Customer Support

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team. We’re here to help!

Contact Us:

Luxe Handmade Copper
Email: contact@luxehandmadecopper.com
Website: www.luxehandmadecopper.com/contact